This policy explains how SAQEVRA gardening and plant-care orders are processed, dispatched, tracked, and reviewed when a shipping or delivery issue occurs.
Order Processing
After payment confirmation and any necessary order verification, orders are normally prepared within 2-4 business days.
During holidays, promotions, product launches, or periods of unusually high order volume, processing may take up to 5 business days.
Estimated U.S. Delivery
For U.S. destinations, estimated carrier transit time is generally 10-15 business days after dispatch.
Processing time and carrier transit time are separate. Delivery estimates are expected ranges and are not guaranteed arrival dates.
Shipping Charges
Applicable shipping charges are shown at checkout before the order is completed.
Fulfillment & Shipping Origin
Depending on inventory availability, product location, package requirements, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.
Separate Shipments
Products from the same order may occasionally ship separately and may receive different tracking numbers.
Tracking Your Shipment
When tracking becomes available, shipping confirmation and tracking details will normally be sent to the email address entered during checkout.
Address Accuracy
Please review your shipping address carefully before completing an order. If you discover an error, contact service@saqevra.com as soon as possible.
Delivery Delays
Weather, customs procedures, carrier disruptions, peak-season volume, remote destinations, public holidays, or other circumstances outside our reasonable control may affect delivery times.
Lost or Stalled Tracking
If tracking has not updated for an unusual period or a parcel appears lost, contact service@saqevra.com with your order number.
Damaged Packages
If an order arrives visibly damaged, photograph the outer package, shipping label, internal packaging, and affected product before discarding packaging materials.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or local handling charges depending on the destination and applicable law.
Contact Us
For shipping questions, contact service@saqevra.com and include your order number whenever possible.